1. Information We Collect from You
a. General Information We collect and store non-sensitive information you provide on our website or via other means. This includes personal details such as your name, telephone number, email, and postal address. Sensitive information, such as credit/debit card numbers, is not stored. We may also collect traveller preferences such as meal requests, seat selection, loyalty program details, and ticketing options. b. Ticketing Information For flight ticketing or travel-related reservations, we may collect and process: • Passenger full name as per passport or official ID • Passport or identification details (where required by the airline or authority) • Travel routes, dates, and booking references • Airline, transport provider, or service partner confirmations You acknowledge that passenger details must be accurate and match official travel documents. Ticketing data may be retained as required for legal, regulatory, or audit purposes. c. Passenger Information When booking travel for others, we may request personal and travel details for that individual. You should ensure consent from the traveller, as access to view or modify their information will only be available via your account. d. Automatic Information We automatically collect data such as your IP address, browser type, referring websites, and browsing activity to customise your website experience. e. Cookies Cookies may be used to enhance your experience. You can disable cookies via your browser, though some website features may not function without them.
2. How We Protect Your Information
We implement administrative, technical, and physical security measures to protect your data. Only authorised employees may access your information for business purposes. We use SSL encryption for data transmission and employ firewalls and intrusion detection systems. Payment processing is handled securely through trusted services, and we do not store sensitive payment details.
3. How We Use Your Information
We use collected information to: • Provide requested products and services • Process travel bookings and ticket issuance • Manage your account and process payments • Communicate updates, confirmations, schedule changes, and ticketing notices • Improve our website and services • Conduct surveys and reward programs • Resolve disputes and enforce our Terms & Conditions • Prevent illegal or unauthorised activities
4. With Whom We Share Your Information
We may share information with: • Suppliers (hotels, airlines, transport providers, tour operators) to fulfil bookings and issue tickets • Third-party vendors for payment processing, analytics, customer support, or fraud prevention • Legal or regulatory authorities when required • Corporate transactions such as mergers, restructuring, or asset sales We restrict suppliers’ use of your email and encourage reviewing their individual privacy policies.
5. Your Rights
You may request access to your personal information and correct inaccuracies. You can also manage cookie settings via your browser, though this may affect website functionality.
6. Children’s Privacy
We do not sell services for children under the age of 13. If a child under 13 provides information, it will only be used to request parental consent.
7. External Links
Our website may link to third-party websites with separate privacy policies. We are not responsible for their privacy practices.
8. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Any changes take effect once posted on the website. Users are encouraged to review this policy periodically.
9. Contact Us
For questions regarding this Privacy Policy or your bookings, contact us: Destination Discoveries FZCO / Halal Travels Club Email: sales@halaltravelsclub.com
Questions about your data or privacy?
Contact Us