Introduction
At Halal Travels Club, we strive to make your travel experience seamless. However, we understand that plans may change, so please read our Refund & Cancellation Policy carefully before booking.
1. Time Limit for Refunds
• Most bookings are non-refundable. • Refunds, if any, are considered case-by-case. • There is no fixed automatic refund period (e.g., 24 or 48 hours).
2. Tour & Activity Bookings
• Full Refund: Rare and approved in exceptional cases. • Partial Refund: Case-by-case before the service date. • No Refund: Cancellations close to the service date or in case of a no-show.
3. Airport Transfers & Chauffeur Services
• Full Refund: Rare, only if approved. • Partial Refund: Case-by-case. • No Refund: Within 24 hours of pickup or in case of no-show.
4. Ticketing Refunds & Cancellations
• Airline tickets and transport bookings are subject to the fare rules and refund policies of the respective airline or carrier. • Most airline tickets are non-refundable or may carry cancellation penalties. • Refund eligibility, if any, depends entirely on airline approval. • Service charges, administrative fees, payment gateway fees, and transaction charges are non-refundable. • Destination Discoveries FZCO / Halal Travels Club acts only as a facilitator and is not responsible for airline refund delays, rejections, or policy changes. • Refunds (if approved by the airline) are processed only after confirmation is received from the airline.
5. Hotel & Package Bookings
• Refunds subject to individual hotel/partner policy. • Ground arrangements, hotels, transfers, and tours are generally non-refundable unless approved.
6. Event & Corporate Bookings
Cancellation policies are communicated separately for group or corporate bookings.
7. Payment & Transaction Charges
• UAE Cards: 2.30% • International Cards: 2.75% • Transaction Fee: AED 1 per transaction • One-Time Setup Fee: AED 5,000 (if applicable) Note: Transaction fees are non-refundable.
8. Refund Process
• Refunds are processed within 14–30 working days after approval. • Refunds are issued via the original payment method. • Requests should be submitted to info@halaltravelsclub.com with booking details.
9. Force Majeure & Exceptional Cases
In events like extreme weather, government restrictions, or emergencies, we may offer: • Alternative bookings • Partial refunds • Case-by-case solutions
10. Important Notes
• Most services are non-refundable. • Refunds are subject to third-party confirmation and company discretion. • Flight bookings are not currently included.
Questions about a refund or cancellation?
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